Support
Most orders placed fall within the following timeframe.
48 hours
You will receive a proof from our team within 48 hours after placing your order.
2-3 Business Days
Within 2-3 Business Days, your order will be packaged and shipped.
7-12 Days
Most customers receive their order within 7-12 days once shipped based on shipping service selected.
Frequently asked questions
Where is my order?
Typical orders take 4-6 business days (Monday-Friday) to print, after proof approval.
Where Is My Tracking Info?
You will automatically receive an email with tracking information upon shipment. You can view shipment status and tracking # in your customer account here. If you believe there is an issue with your order shipment, please contact us at support@shanlelab.com and one of our customer service representatives will assist
Damaged, Lost & Stolen Packages
If your package is damaged, lost or stolen and you purchased shipping protection at check out click here. If you did not purchase shipping protection click here. To learn more about SHANLE LAB package protection by Navidium click here.
Where Can I Approve My Proof?
Please visit your customer account here to approve or request changes to your proof and view order status.
I Uploaded The Wrong Artwork
Email us at support@shanlelab.com and one of our customer service representatives will help update your order.
I Received My Order And It Is Missing Items!
We know that nothing is more frustrating than an order missing an item. Please click here to notify a member of our support team to resolve the issue.
I Received My Order And There Is An Issue With My Stickers!
If you have received an order and believe there has been an error with the printing or an issue with the quality, please click here to notify a member of our support team to resolve the issue.
Do You Offer Phone Support?
We don't offer phone support because we truly believe it wouldn't be possible to provide the same effective help over the phone. By keeping our support online we can instantly view your account and other information so we can troubleshoot effectively, without putting you on hold.Furthermore, our online support keeps detailed records in one place. This ensures nothing gets lost in translation. We'll always have access to previous support items, so you won't have to repeat questions.Our Customer Support team members are real, friendly humans. We love answering questions, solving problems, and helping you make the best stickers.
General Questions
Can I Get Tax Exemption Status?
If you are selling your stickers as products and can supply us with a valid reseller certificate(*), we can change your account status to exempt. Please email your reseller certificate or your 501(c) status documentation to support@shanlelab.com (*)NOTE: Your reseller certificate is different from your sales and use tax certificate. You can download a blank reseller certificate from your state website.
Do You Ship Internationally?
Contact us via email at support@shanlelab.com to get a custom quote for international shipping.
Can I See A Proof Before Ordering?
We will send you a digital proof with cutlines and final artwork for you to approve before you confirm your order for printing.
Do You Offer Wholesale Discounts?
For inquiries about wholesale pricing please contact us at support@shanlelab.com
What Type Of Art File Formats Do You Accept?
We accept JPG, GIF, PNG, BMP, PDF, AI, SVG, TIFF, and PSD file types.